Refund policy

We want every The Made Goods order to arrive just right. Please read how returns and refunds work before you place your order.

1. Damaged, Defective or Wrong Items – 30-Day Guarantee

If your item arrives defective, damaged in transit, or is not the item you ordered, you are covered by our 30-day replacement or refund guarantee, counted from the delivery date.

To make a claim:

Email support@themadegoods.com within 30 days of receiving your order.
Include your order number.
Attach clear photos of the defect, damage or incorrect item.

Once we have checked the details, we will ship a free replacement or refund you in full to your original payment method. There is no need to send the item back.

2. Change of Mind

We do not accept returns or exchanges, and cannot refund, for change of mind or for choosing the wrong product. Please look closely at the product details and photos before you check out.

3. Lost in Transit

If tracking shows your parcel is lost and more than 22 business days have passed since it shipped, contact us at support@themadegoods.com. We will open a case with the carrier and, once the loss is confirmed, send a replacement at no extra cost.

4. Cancelling an Order

You can cancel within 24 hours of ordering for a full refund. After 24 hours your order may already be in processing and can no longer be cancelled.