Plans change, we get it! Because we start preparing orders quickly, there is a short window for changes.
1. Time Limit
You can ask to cancel or change an order within 24 hours of placing it. After that, your order may already be in processing or on its way and can no longer be changed or cancelled.
2. How to Ask
Email support@themadegoods.com as soon as possible, using one of these subject lines:
CANCELLATION REQUEST - ORDER #[Your Order Number]MODIFICATION REQUEST - ORDER #[Your Order Number]
Tell us exactly what you would like to change.
3. What We Can Change
Within the 24-hour window you can update:
- Your shipping address
- The product option (where options are available)
- Item quantity
4. When Changes Are Not Possible
- The 24-hour window has passed.
- The order has already been processed or shipped.
5. Refunds for Cancelled Orders
Approved cancellations are refunded in full to your original payment method. Please allow 3–5 business days for the refund to show.
Missed the window? Please wait for your parcel to arrive and see our Refund Policy.